Privacy Policy

Last updated: January 2026

Who We Are

O'Brien Plumbing & Heating ("we", "us", "our") operates the website trades.connecteire.ie. This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our website or services.

Information We Collect

When you contact us or request a quote, we may collect:

Your name
Phone number
Email address
Property address (for service delivery)
Details about the plumbing work required

How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide quotes
Deliver plumbing services you've requested
Contact you about appointments and follow-ups
Send service reminders (e.g., annual boiler service)
Improve our services

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill legal obligations. For completed jobs, we keep records for 7 years for warranty and insurance purposes.

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Your Rights

Under GDPR, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to processing of your information
Request data portability

Cookies

Our website uses only essential cookies required for the website to function. We do not use tracking or advertising cookies.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Email: info@obrienplumbing.ie
Phone: 021 123 4567
Address: 15 Industrial Estate, Ballincollig, Cork, P31 AB12